The Ledidi Support team is here to help if you run into any product issues that you cannot resolve by yourself. If you have questions about functionality or need help getting started, check out our User Guide or How-To Videos or schedule a demo with our Science Team!
The Ledidi Support Team is always eager to assist you if you run into product issues or have other questions about the use of Ledidi Core, as well as billing questions.
You can reach us by filling out the form below, by email, or by using the chat function inside Ledidi Core.
If you’re experiencing technical issues, please make sure to provide as much information as possible about when and the steps you took before it happened. This will help troubleshoot and resolve your problem faster.
If you have questions about billing or an invoice, please include the invoice number in your message.
Ledidi Science Support offers a range of support alternatives to facilitate your use of Ledidi Core. Our team consists of experienced researchers in Health- and Life Sciences and are all experts in Ledidi Core. The Science Team is available if you want advice on study design and project set-ups in Ledidi Core. We arrange live demonstrations and introduction courses and offer webinars on specific topics.
Our experienced research consultants can also offer extensive project support based on separate agreements, ranging from database set-up facilitating efficient analysis, to import of complex data.
Please send a mail to firstname.lastname@example.org or use the contact form below to schedule a demo or request other services from the Science Team.
Contact Ledidi Support Team
If you are reporting a product issue, please include as much information as possible about your issue and how to reproduce it. This way, we’ll be able to help you faster and more efficiently!