Ledidi

Frequently asked questions

• Which functionalities will I have access to during a free trial?

  With your trial account, you will have access to all the features of Ledidi Core, including study design, data capture, statistical analysis, and collaboration. You can start up to 10 projects and enter or import up to 1,000 data entries. You can also invite collaborators to your projects, and they will receive an invitation to start a trial account with 30 days of access.

• What will happen after my trial is over?

  We hope that you find our platform useful. If you wish to upgrade to a paid subscription and continue using Ledidi Core, please contact us at support@ledidi.com. If you do not wish to upgrade, you do not have to take any action. Your account will not be accessible after 30 days.

  Would you like to keep a copy of the data entered on Ledidi Core during your trial period? Click the question mark in the upper right corner of Ledidi Core to access our user guide, where you can find instructions on how to download different types of data.

• Are there any training materials available?

  In order to complete your account set up process, you would need to create your own password after logging on using the temporary password you received in the welcome email, and set up 2 Factor Authentication for added protection to your account (here we have a quick guide on how).
  

  Still need help? Contact our support team at support@ledidi.com and our team will gladly send over the right materials for your needs.
  

• Which payment methods do you support?

  We support both credit cards and invoices as payment methods. If you choose to pay by credit card, you can select between monthly or yearly billing. If you choose an invoice as your payment method, you will receive a bill once a year.

• What kind of support will I receive as a user of Ledidi Core?

  If you have questions about functionality or need help getting started, please refer to our user guide, which includes detailed, step-by-step instructions on how to navigate different functionalities, as well as short videos. To access the user guide, simply click the question mark in the upper right corner of Ledidi Core. The Ledidi Support team is also here to assist you with any product-related issues that you cannot resolve on your own. You can email them at support@ledidi.com. Additionally, we have our dedicated Science Team, which consists of academic and medical experts who can provide tailored onboarding and on-site support to help you accelerate your projects. Simply contact us with an inquiry if you would like to learn more.

• I used to have a Ledidi Free account as part of an institutional deal.

  As of October 2023, we no longer support the Ledidi Free product offering. If you are an existing customer and have trouble logging in, please contact our support team at support@ledidi.com. If you do not have an existing agreement with us and would like to understand how your organization can utilise Ledidi Core, please contact our sales team at sales@ledidi.com.

• I am part of a larger institution. What is the right pricing plan for us?

  We offer an enterprise pricing plan for organisations with 15+ users. If you would like to learn more, please contact the sales team at sales@ledidi.com. They will gladly assist.